You can easily request a booking through our digital platforms, visit our official office, or contact our customer service via email/phone. Your booking will be officially confirmed and issued once full payment is successfully processed.

Modifications and cancellations depend entirely on the specific fare rules of the operating airline. While flexible tickets can be changed (sometimes subject to a penalty fee), promotional or restricted economy tickets are generally non-refundable and non-changeable. Please contact our support team to check your specific ticket rules.

Once a refund is officially approved by the airline or supplier, it typically takes between 15 to 45 business days to be processed and cleared, depending on global banking channels and airline internal systems.

In strict compliance with Algerian financial regulations, we accept secure bank transfers, certified checks, and cash payments at our designated offices.

No. Ensuring a valid passport (minimum 6 months validity) and obtaining all necessary entry or transit visas is the sole and absolute responsibility of the passenger. The Agency cannot be held liable for any boarding denials due to missing immigration documents.

If an airline cancels or significantly changes a flight due to operational reasons, we will assist you immediately to find alternative flights or process an involuntary refund according to the airline's official policy.